Ticketing Operations Specialist

Touching Hearts Creating Memories

We are a leading global theater production company producing musicals across Europe, with 16 theaters in the Netherlands, Germany, Spain, France, and Italy, plus offices in the UK. We bring some of the world’s best-known musicals to the stage, developed by international partners and their creative teams, including Disney's The Lion King, MJ the Musical, and Moulin Rouge! The Musical.

We also create our own original productions, such as Anastasia and TINA – The Tina Turner Musical, sharing them worldwide through tours and licensing. We also have our own in-house ticketing system, ensuring a seamless customer experience.

With around 2.000 employees, we are committed to exceptional shows and a welcoming experience for all. If you want to be part of a creative, dynamic team that brings the magic of theater to life worldwide, we’d love to hear from you!

Here is where your challenge starts:

As a Ticketing Operations Specialist, you will play a key role in supporting and optimizing our international ticketing operations. You will be responsible for configuring, maintaining, and improving ticketing setups within AudienceView Unlimited across multiple markets.

Acting as the first point of contact for ticketing-related questions and issues, you will work closely with local teams and our international Ticketing Center of Excellence to ensure accurate configurations, reliable system performance, and a seamless customer experience.

This is a full-time position on a fixed-term contract for six months, with the possibility of extension.

Specific responsibilities:

• Configure and maintain productions, performances, seating plans, pricing structures, promotions, bundles, and other ticketing elements within AudienceView Unlimited.
• Serve as the first point of contact for ticketing-related questions, tasks, and operational issues across multiple countries.
• Troubleshoot ticketing issues and coordinate escalation to specialized support teams when required.
• Perform testing and quality checks to ensure accurate event setup, pricing, promotions, and customer journeys.
• Monitor ticketing configurations and proactively identify and resolve discrepancies.
• Create and maintain clear documentation of ticketing processes, configurations, and best practices.
• Support local teams by providing guidance, training, and user support.
• Collaborate with colleagues across markets to ensure consistency in ticketing standards and processes.
• Identify opportunities to improve ticketing operations and share recommendations with the Ticketing Center of Excellence.
• Contribute to knowledge sharing and continuous improvement across the international ticketing community.

Qualifications and experience:

• Relevant experience in ticketing operations, system administration, event configuration, or a comparable operational support role.
• Experience with ticketing platforms; knowledge of AudienceView Unlimited is a strong advantage.
• Understanding of ticketing processes, seat mapping, pricing structures, promotions, and event configuration.
• Strong attention to detail and the ability to manage multiple tasks and deadlines simultaneously.
• Analytical mindset with strong problem-solving skills.
• Ability to perform structured testing and quality assurance activities.
• Excellent organizational and communication skills.
• Comfortable working with international stakeholders in a dynamic environment.
• Experience with Microsoft 365 applications.
• Fluent in English, both written and spoken.
• Bachelor's or Master's degree in a relevant field, or a completed commercial, technical, or IT-related vocational education.
• Experience in ticketing, live entertainment, or a comparable operational environment.

What does Stage Entertainment offer?
A diverse and challenging position in our successful and dynamic company based at the Zuidas in Amsterdam.

• 25 vacation days to enjoy, 1 D&I day and 2 designated days off from Stage Entertainment
• Good pension scheme and travel allowance.
• You can work from home, but also consider it is important that you work in the office a minimum of 3 days per week.
• The opportunity to work remotely for two weeks, with a destination of your choice.
• We value your personal development, that's why there are plenty of opportunities for training and education.
• Competitive salary in line with the market.

Passion connects us: Step into the next STAGE of your career.

Take the stage and let's arrange a meeting to discuss the exciting opportunities that await you here! The closing date for applications for this position is July 11,2026

Stage Entertainment encourages candidates to apply for this vacancy, even though they don’t fit all qualifications. However, candidates must demonstrate a history of innate curiosity and rapid learning and articulate how skills and experiences are transferable to our company.